Hubert K. Rampersad
Total Performance Scorecard:
Redefining Management to Achieve
Performance with Integrity
In the post-Enron
climate corporate executives are increasingly pressured to increase
productivity and create an ethical, trustworthy organizational climate.
‘Total Performance Scorecard' introduces a concept of organizational
improvement and change management that combines the
Balanced Scorecard model
with the learning organization theory.
The Total Performance Scorecard contains a personal balanced scorecard, which is tied to an
organizational balanced scorecard. These scorecards reflect not only
performance goals but personal learning and growth goals as well, and the
organizational scorecards also address organizational climate issues.
Continuous improvement, change management, 360 degree feedback, and the
learning organization are theories that the Total Performance Scorecard makes use of in a very
straightforward way. If implemented, the Total Performance Scorecard enables a company to tie
personal goals to organizational goals and tie personal performance to
organizational performance, all within a culture that supports integrity,
personal growth, learning, and open communication. Nirvana?
In this book, Hubert
Rampersad has synthesized a large amount of material written on business
learning and management topics. The book serves as a practical guide, in
that there are numerous exercises and business illustrations. However, it is
also an extensive reference guide to many other works on management if the
reader wishes to look more deeply into the knowledge area's that the author
has brought together into the Total Performance Scorecard.
Hubert Rampersad has
done an excellent job in integrating the balanced scorecard with several
other leading management ideas and has put them in the Total Performance Scorecard framework.
reading for balanced scorecard professionals and management