Deming's 14 Points of TQM

The 14 Points of Management (Total Quality Management) of Dr. W. Edward Deming represent for many people the essence of Total Quality Management.
 

Deming's Points of Management are:

1. Create constancy of purpose for improvement of product and service (Organizations must allocate resources for long-term planning, research, and education, and for the constant improvement of the design of their products and services)

2. Adopt the new philosophy (government regulations representing obstacles must be removed, transformation of companies is needed)

3. Cease dependence on mass inspections (quality must be designed and built into the processes, preventing defects rather than attempting to detect and fix them after they have occurred)

4. End the practice of awarding business on the basis of price tags alone (organizations should establish long-term relationships with [single] suppliers)

5. Improve constantly and forever the system of production and service (management and employees must search continuously for ways to improve quality and productivity)

6. Institute training (training at all levels is a necessity, not optional)

7. Adopt and institute leadership (managers should lead, not supervise)

8. Drive out fear (make employees feel secure enough to express ideas and ask questions)

9. Break down barriers between staff areas (working in teams will solve many problems and will improve quality and productivity)

10. Eliminate slogans, exhortations, and targets for the work force (problems with quality and productivity are caused by the system, not by individuals. Posters and slogans generate frustration and resentment)

11. Eliminate numerical quotas for the work force and numerical goals for people in management (in order to meet quotas, people will produce defective products and reports)

12. Remove barriers that rob people of pride of workmanship (individual performance reviews are a great barrier to pride of achievement)

13. Encourage education and self-improvement for everyone (continuous learning for everyone)

14. Take action to accomplish the transformation (commitment on the part of both [top] management and employees is required).

Compare with the Fourteen Points of Management:  Eight Attributes of Management Excellence  |  Five Disciplines  |  Ten Principles of Reinvention  |  Deming Cycle  |  EFQM  |  Kaizen  |  Theory XYZ  |  BPR

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